Bi-Tapp App Privacy Policy
Effective Date: July 17, 2026
Our Commitment to Your Privacy
The Bi-Tapp app is designed to control your Bi-Tapp devices by allowing you to adjust settings such as tapping speed, intensity, and session duration. The app is intentionally designed to collect and store only the information necessary to operate its features while respecting your privacy.
Information We Collect
During normal use of the Bi-Tapp app, Bi-Tapp does not collect or store personal information, therapy information, treatment records, or Protected Health Information (PHI) on Bi-Tapp-operated servers as part of core application functionality.
The app does not require users to create an account to use its primary features.
Teletherapy Provider Mode
The Bi-Tapp app includes an optional Teletherapy Provider Mode that allows compatible provider applications to remotely control Bi-Tapp devices during authorized teletherapy sessions.
When Teletherapy Provider Mode is enabled:
- The app generates and displays a temporary Provider Setup Code.
- This code is a randomly generated, non-identifying code used solely to establish a secure connection between your app and your provider during a teletherapy session.
- The Provider Setup Code does not contain your name, email address, health information, or other personally identifying information.
Third-Party Provider Applications
When you choose to use Teletherapy Provider Mode, your Bi-Tapp app communicates with a compatible provider application to establish and maintain an authorized teletherapy session.
Bi-Tapp-operated servers temporarily process and relay connection information and device control commands necessary to establish and maintain teletherapy sessions.
Bi-Tapp may retain limited operational logs, such as connection timestamps, technical diagnostics, and system events, solely for security, reliability, troubleshooting, and service improvement. These logs are not used to identify therapy content or treatment information, or Protected Health Information (PHI).
Bi-Tapp does not store the following information on its servers:
- Client records
- Treatment notes
- Medical information
- Protected Health Information (PHI)
Some provider applications that connect to the Bi-Tapp platform are developed and operated by Bi-Tapp or by third parties, such as remotEMDR. Any personal information, client records, or Protected Health Information (PHI) collected by those parties is governed by their respective privacy policies.
Bi-Tapp does not have access to therapy session content or client records maintained within third-party provider applications.
Bluetooth Permissions
The Bi-Tapp app requests Bluetooth permissions solely to discover, connect to, and communicate with Bi-Tapp devices. Bluetooth communications are used solely to enable the functionality of the app and are not used for advertising, analytics, or tracking.
Security
The communication between the Bi-Tapp app and your Bi-Tapp devices uses Bluetooth technology to operate your devices. Bi-Tapp takes reasonable administrative, technical, and physical measures to help protect the security of the app and communications with supported devices. However, no method of electronic communication or storage is completely secure.
Diagnostic Information
If you choose to share diagnostic information with your device manufacturer or app store provider (such as Apple or Google), anonymized crash or performance reports may be made available to Bi-Tapp through those platform providers to help improve the reliability and performance of the application.
These reports do not include therapy session information, client records, or other personal health information.
Data Deletion
Because the Bi-Tapp app does not maintain user accounts or store personal information on Bi-Tapp servers during normal operation, there is generally no server-side personal data to delete.
If you have contacted Bi-Tapp directly by email or otherwise provided personal information, you may request deletion of that information by contacting privacy@bi-tapp.com.
Requests should include sufficient information to identify the records to be deleted.
We will respond to verified deletion requests within a reasonable time, subject to applicable legal obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website, and, when appropriate, within the app.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Bi-Tapp Inc
491 N Bluff St, Suite 306
St George, UT 84770
Email: privacy@bi-tapp.com
Phone: 435-688-9047